Privacy policy
Last updated: May 2025
At Luddles ("we", "us", "our"), we are committed to protecting your personal information and your right to privacy. This policy explains what data we collect, how we use it, and your rights.
INFORMATION WE COLLECT
We collect information you provide when placing an order: your name, email address, shipping address, and phone number. Payment information is processed securely by our payment provider — we never store your full card details.
We also collect certain technical data automatically: IP address, browser type, pages visited, and referring URLs. This helps us improve our website and understand how customers find us.
HOW WE USE YOUR INFORMATION
- To process, fulfill, and ship your orders
- To send order confirmations and shipping tracking updates
- To respond to customer service enquiries
- To send marketing emails and promotions (only with your explicit consent)
- To improve our products and website experience
SHARING YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers necessary to fulfill your order (shipping carriers, payment processors, email platforms). All partners are contractually bound to protect your data.
YOUR RIGHTS (GDPR & CCPA)
If you are located in the European Union or California, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw marketing consent at any time
To exercise any of these rights, contact us at hello@luddles.store.
COOKIES
We use essential cookies for site functionality (shopping cart, checkout). We use analytics cookies (Google Analytics) to understand site performance. You may opt out of non-essential cookies at any time via our cookie banner.
DATA RETENTION
We retain order data for 7 years as required by tax law. Marketing data is retained until you unsubscribe.
CONTACT
Luddles · hello@luddles.store · luddles.store